It’s the fundamental foundation of an organisations digital strategy. Data must effectively and efficiently flow end-to-end through an organisation, enabling processes and data collection to be purposeful, productive and automated when needed.
Data is constantly being ingested and modified in source systems. Organisations invest heavily to use data to understand their business, develop Services and provide data and insight to a multitude partnering, and parent organisations. If collected and used correctly, organisations can monitor, manage and improve services for customers, and increase productivity within teams (also see information strategy).
In complex organisations this needs to happen across increasingly sophisticated value chains including citizens/customers, communities, volunteers, partners, private-sector and public-sector delivery teams and commissioners. The digital challenge has moved beyond customer channel shift to whole service channel shift, enabling data to flow through the organisation and allowing the right ‘touch-points’. These touch points can then inform, connect, automate, enable and empower staff by taking immediate action when necessary, and support making well-informed decisions. This is the digital challenge your organisation faces.
The need for rapid data collection that is integrated with Line of Business applications has always been difficult for ICT and frustrating for Business Users. itelligent-i’s Data in Digital practice helps to resolve these issues, and has been working with itelligent-i’s customers to support their Business Applications development and implementations, and align it to there data strategy and data platforms.